FAQ

1. What products does NomadCrate offer?

We specialize in high-quality travel gear including luggage, backpacks, duffel bags, travel organizers, and essential accessories designed to make your journeys easier, smarter, and more enjoyable.

2. Do you ship internationally?

No, we currently ship only within the continental United States. Shipping times and costs may vary depending on your location. Available shipping options will be displayed at checkout.

3. How long does shipping take?

Shipping times typically range from 3–7 business days for domestic orders and 7–21 days for international orders. Tracking details will be provided via email once your order has been dispatched.

4. What is your return policy?

We offer a 30-day return window from the date of delivery. Items must be unused and in their original packaging. To start a return, please contact us at  support@nomadcrate.com

5. How can I track my order?

Once your order ships, you'll receive a confirmation email with a tracking link. You can also log in to your NomadCrate account to view your order status.

6. What if I receive a damaged or defective item?

We’re here to help! If your item arrives damaged or defective, please contact us within 7 days of delivery and include photos. We'll arrange a replacement or refund as quickly as possible.

7. Do you offer warranties on your products?

Yes! Many of our travel bags and luggage items come with a limited warranty. Please check individual product pages for warranty information.

8. How can I contact NomadCrate?

You can reach us anytime via email at support@nomadcrate.com]. We’re happy to assist with product questions, order issues, or travel gear recommendations.